Policies, Terms and conditions

RETURNS POLICY

Returns and exchanges
Due to the nature of this creative project – with products of limited runs, and the natural creative flow and pace to which this project is conducted and develops, we do not accept returns and exchanges for change of mind.

For Faulty Garments and Refunds
In the unfortunate occurrence of a faulty product, we will do everything we can to replace the item. However, if this is not possible, we will let you choose another item or issue you with a refund for the original amount.
We will need to assess the item, so please return it to us at our showroom. We are sure you will take utmost care with your purchases but please understand that we cannot repair, exchange or refund items that have been damaged due to fair wear and tear.
We will process your refund within five working days and notify you by email when the payment has been made. For further information regarding when this money will be refunded onto the card used when purchasing, it will be best to contact your bank directly.

Repairs and Alterations

At Gloria we offer a repair and alterations service, to breathe new life in to your Gloria pieces or for slight changes to fit your specific needs. As our pieces are made in a unique way, it is important the alteration is carried out in line with our production techniques, so the garment retains is size and finish beauty and integrity. We aim to keep our costs as democratic as possible, with prices starting at $80.

Perfume
The Gloria perfume made in collaboration with Curionoir . Gloria is Extrait de Parfum, which is rich, dense, long lasting and dynamic on the skin. The Curionoir parfum collection is made in Aotearoa, mixed in Grasse, France and poured by hand at the Tāmaki Makaurau, perfumery.
Before purchasing we recommend, sampling the perfume either in our showroom, or to request a perfumed silk bracelet, which we will send you. Once a perfume bottle has been opened we are unable to offer a return or exchange.

SHIPPING + DELIVERY

Gloria insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any delivered goods, at which point the responsibility for your purchased goods passes to you. Gloria has no responsibility if parcels are lost, damaged, or stolen after delivery. Parcels are insured up to the point of delivery only.

Domestic Orders
We dispatch on the next business day following payment or sooner when possible. All sales are made in New Zealand dollars and include GST. For domestic orders allow 2-3 business days.

International Orders
All international deliveries may be subject to local import duties and taxes. Please be aware that our shipping costs do not account for any extra fees charged on arrival.
These fees are to be paid by the recipient of the package.
We dispatch orders on the next business day following payment or sooner when possible. All sales are made in New Zealand dollars and include GST. For international orders please allow at least 3-7 business days for delivery.
Gloria can ship to the following destinations - Australia, Austria, Belgium, Canada, China, Croatia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Italy, Japan, Netherlands New Zealand, Poland, Portugal, Spain, Sweden, Switzerland, Thailand, UK, and USA. For queries with regards to any other destinations, please e-mail: showroom@gloriagloria.com

Shipping Costs
Free shipping to all New Zealand & Australian orders over $300
New Zealand - $10 shipping for all orders under $300
Australia - $30 shipping for all orders under $300
Asia & North America - $35
/ UK & Europe - $45

Payments
Paypal is the online payment system that we use to ensure secured transactions when purchasing goods on our website. Paypal has a anti fraudulent team dedicated to keeping customers sensitive information safe.
For more information please visit www.paypal.com
Prices on the Gloria website are all represented in $NZD and are inclusive of GST.

Laybuy App
Gloria offers the Laybuy app. The Laybuy application allows you to pay off goods over 6 weeks, interest free, and with the benefit of having the item as soon as your first payment is made.
Payments are automatic and connected to a chosen debit or credit card.
If however, there is no money connected to your chosen payment method there will be a late fee of $10.00.
For more information about this application and how to use it / terms and conditions please visit https://www.laybuy.com/nz

Returns and refunds when using the Laybuy app -
In the unfortunate case a refund is needed to be issued please let us know as soon as possible. The item will need to be sent back to us for assessment.
Contact us at showroom@gloriagloria.com
If a refund is required, we will issue this through the Laybuy application and send you confirmation once this has been done.
Please then allow Laybuy 3-5 working days to process your refunded payment.
If you have any further issues with the refunded payment please contact Laybuy.

Credit Notes
Credit notes will be issued in the form of a gift card that has its own unique code.
Credit notes are able to be used online or in our showroom.
Please note that credit notes will expire within a year.

Gift cards
Gift cards can be purchased online or through our showroom as an E-Card.
They have their own unique code and are able to be used online or in our showroom.
Please note that Gift cards will expire within a year.

Special orders ~ High as candy wine
This is a bespoke service, offering maximum attention to your specific needs and ideas. Each consultation is conducted in our private Ponsonby showroom where samples are available to touch and try on, as well a range of amazing fabric options. We can create your special party piece; your dream wedding ensemble and bridesmaids party. We can also provide seasonal wardrobe assistance, and create stylish and practical pieces for business and corporate attire.
At Gloria, our special order service is a simple and refined process, and each piece priced on application which can vary depending on the scope and fabrication of the project. Once your order is confirmed, a 50% deposit is required to begin the production process. Please allow a minimum of eight weeks for your order to be completed. However as each project is unique and in some cases turnarounds can be faster; please contact us with your queries.
We are able make minor alterations to our designs and also custom our size range to suit you. Please note that some styles, such as denim and fully fashioned knitting cannot be produced as a one-off piece.
Our special order fabric selection is unique and nuanced, we source small batches from our suppliers and mills. Slight variants may naturally occur between fabric production runs.

Upon payment of deposit the Special Order process will begin and cannot be cancelled after this point. Gloria reserves the right to retain the 50% deposit for cancellation of a special order. All orders are accepted at the sole discretion of Gloria.

Sizes

Our design ethos at Gloria is reflected in our fluid approach to sizing. Many of our pieces have been intentionally created to transcend conventional attitudes towards beauty and size. Some pieces are made in one size, intended for a very broad range of frames, and ways to wear; including before, during and after motherhood. For our other pieces that are better suited to a size range, we have created our own numerical sizing system. Please see our chart below as a general reference.

TERMS + CONDITIONS

Online Sale Conditions
Please note, that while we do our best to depict the colour of each product as accurately as possible, there may be colour variation depending on lighting and individual computer screens. We cannot guarantee that a monitor’s display of any colour will be accurate.
Please make sure that you select the item(s) and size carefully when purchasing online as all sales are final. If you are having any issues with your online purchase please contact us right away and we will do our best to help to the best of our ability.

Stock availability
We do our utmost to keep our stock levels accurate, however there may be times when an item sells out dangerously fast! If you happen to purchase something online which is unavailable we will contact you to solve this as quickly as possible.

Garment Care
All pieces by Gloria are made in NZ by top crafts people and manufacturers. Each piece has gone through a number of pairs of hands and/or processes. Gloria uses fine fabrics and handmade production techniques which are made to be cherished and age beautifully with a little extra care. Please adhere to the garment care instructions on the labels when caring for your very special pieces and use your common sense.

Privacy Policy
Gloria respects your right to privacy. Accordingly, we do not share or sell your information to any third-parties. Any and all information collected by Gloria is used solely for the purpose of processing your order. Once you create an account with us, you are automatically included in our updates, newsletters and correspondences. To request to have your name removed from these correspondences, please click on the link attached to all emails sent out.
We may change this Privacy Policy at any time by changing or removing existing terms or adding new ones. Changes may take the form of a completely new Privacy Policy. We will tell you about any changes we make by posting an updated Privacy Policy on our website. Any change will apply as from the date such policy is posted.
For any further enquiries, please contact us on showroom@gloriagloria.com